FAQ - Homeora

Welcome to Homeora’s FAQ page! Here you’ll find answers to our most commonly asked questions about shipping, returns, tracking, and more.

1. How long does shipping take?

We offer worldwide shipping!

. United States: 7–14 business days

. Worldwide: 10–25 business days
Please note that delivery times may vary depending on your location and local postal services.

2. How long does order processing take?

All orders are typically processed within 1–3 business days before being shipped. During peak seasons or holidays, processing may take slightly longer.

3. Can I track my order?

Yes! Once your order has shipped, you’ll receive an email with your tracking number.
You can check your tracking details anytime on our Track Your Order page.

4. My tracking number isn’t working. What should I do?

Tracking information can take 1–3 business days to update after shipping. If you still can’t see any updates after that time, please reach out to us at support@homeora.com, and we’ll be happy to help.

5. What is your return policy?

We accept returns within 30 days after delivery.
To be eligible for a return, the item must be unused and in its original packaging.
Please visit our Return Policy page or contact our team for detailed instructions.

6. What if I receive a damaged or wrong item?

We’re so sorry! If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We’ll arrange a replacement or refund as soon as possible.

7. Do you offer refunds?

Yes. Once your return is received and inspected, we’ll issue a refund to your original payment method within 5–10 business days.

8. Can I change or cancel my order after placing it?

Orders can only be changed or canceled within 12 hours of purchase.
After that, the order may already be in processing or transit. Please contact us immediately at support@homeora.com if you need assistance.

9. Do you ship internationally?

Yes! We ship worldwide. Please note that customs fees, import duties, or taxes (if applicable) are the responsibility of the buyer.

10. How can I contact Homeora?

If you have any questions or concerns, feel free to contact us:
📧 Email: homeorastore.co@gmail.com
We aim to respond within 24–48 hours on business days.

11. Are my payment details secure?

Absolutely. Homeora uses SSL encryption and trusted payment gateways to ensure your information is completely safe during checkout.

12. Do you offer discounts or promotions?

Yes, we occasionally run special offers and discounts. Subscribe to our newsletter or follow us on social media to stay updated!